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Return and Exchange Policy Protected by Copyscape Online Plagiarism Check Restocking Fee for IN STOCK UNITS
Due to health and sanitary laws, all returned wigs need to be properly cleaned and sanitized prior to being returned to inventory for future buyers. If there is no mistake on our end and we send what you requested, and you decide you do not like the unit, it is necessary to charge a 10% Re-stocking Fee. (Example: Wig cost $300 - Restocking fee would be $30).  You will receive a STORE CREDIT for the difference that can be used to purchase another STOCK unit.


NO EXCEPTIONS.
We do not accept Returns on wigs that have been altered or not returned to us within 3 days upon receipt NO EXCEPTIONS. This includes but is not limited to doing any of the following:

DO NOT Cut the Lace
DO NOT Tear or Rip the Lace
DO NOT Put Glue on the Unit
DO NOT Put products on the Unit
DO NOT Put any chemicals on the Unit
DO NOT dye the Unit
DO NOT attempt to correct the problem yourself prior to calling us
DO NOT Style or Cut the Hair of the Unit
DO NOT Perm the Unit
DO NOT WASH OR CONDITION the Unit
DO NOT WEAR the Unit
DO NOT destroy or lose original packaging including wig caps and wig bag
 
Units that are damaged by customer will not be accepted under our return policy.
PICTURES ARE TAKEN OF EVERY UNIT SHIPPED

If you do any of the above, we WILL NOT accept the return and this policy will not apply.
We DO NOT issue refunds. If you meet the terms of condition, you will receive an  store credit (minus restocking fee) for the same length and texture you received.
 
Please note: Please be careful when applying and removing your unit and always follow the care instructions that are included with your unit. We REQUIRE that you read these instructions first in its entirety prior to doing anything to your unit. We will not be responsible for units that are ripped, torn, or damaged by the customer after receipt. Units that are ripped or torn by the customer after receipt are not covered under this return policy.

RETURN AND EXCHANGE POLICY
 

Our mission at DJS Lace Front Wigs is to provide you with Full Lace Wigs and Lace Front Wigs that are made from a high standard of Quality Craftsmanship and only the best Premium 100% Indian Remy Human Hair available. Quality and customer satisfaction is very important to us. We inspect all wigs prior to shipping to ensure that they meet your specification and our high Quality Assurance standards.
The following Policy does not apply to Clearance or Discontinued Items which are NOT returnable or exchangeable.

Quality Assurance Inspection:
All wig orders go through a comprehensive Quality Assurance Inspection to ensure that all units meet our high standards of quality and that your wig order is accurate. A member of our Inspection Team signs off on all inspections prior to shipping your order.

Terms of Condition for Qualifying for Exchange or Store Credit:

If you get your wig and there is a problem, please notify us immediately within 72 hours upon receiving your unit. This is required in order to properly process your request. No Exceptions. If you meet the terms below, you will be issued a RMA Number (Return Merchandise Authorization)

DO NOT ALTER the wig in any way - read below. If you meet the below terms, we will offer you store credit. Store credits do not expire and can be used toward another wig purchase.

If you receive your wig and  you measured your head incorrectly and your unit is either too big or too small, etc., as long as you meet and follow the terms and conditions in this policy, you can contact us regarding an exchange or store credit. If the unit has to be sent back to my vendor, (FOR CUSTOM ORDERS) to correct errors on YOUR PART, (wrong measurement, color etc)  there will be a $30 charge to ship back to vendor for correction. Please make sure you measure your head correctly to avoid this issue.

Our stylist will determine whether the unit can be repaired or needs to be remade. Repairs can take 3-4 weeks. Remakes will take 6-8 weeks.

We CANNOT accept returns on items that are not in their original condition and that have been altered in any way. All packaging, including wig caps, wig bag, instructions, etc. must be returned with the unit.

If you have questions concerning this policy, please email us at:  djslacewigs@live.com
or call us at: 828-209-8653